If you are considering outsourcing part or all of your human resources function you are not alone, according to research from Nelson Hall 94% of More...

Implementation and Support

Abeceder offers a range of services to help you get the most from H2R.

Implementation

Our consulting team provide on-site training, consulting and implementation services. Projects are delivered by a team of skilled practitioners covering project management, business analysis, configuration consultancy, data migration and user training.

Working with a dedicated project manager for the duration of your deployment, he or she will work with you to ensure a smooth implementation of H2R agreeing a project plan with you and ensuring the implementation milestones are achieved.

Project duration depends on your requirements. However typically we aim to get customers to a phase 1 ‘go live’ (software installed, data imported, system configured including manager and employee self-service and HR users trained) within a month of contract signature.

Please contact us for more information.

Training

Abeceder offers a range of training solutions ranging from onsite training at your location to web-based training and open courses. Topics range from basic user training through to advanced system administration training.

Helpdesk support

Helpdesk support is included in the user fee that you pay to use H2R. You can log any number of helpdesk incidents and have these resolved by our experienced helpdesk team. You also have access to the comprehensive online knowledge base covering every aspect of H2R. We offer UK business hours support.

Software upgrades

Any upgrades to H2R released whilst you’re using the software are provided to customers at no extra cost (providing you pay your ongoing usage charge).

Account management

Once you go live with H2R you will be appointed a dedicated account manager.

Your account manager will be an experienced HR and Training professional who will provide support with all the employee management issues that you need to address.

Their aim is to ensure that you enjoy complete peace of mind in every aspect of the management of your relationship with your employees from Hiring to Retiring.